Customer Service & Ordering Info

Our Customer Service Representatives are available to assist you with orders, pricing requests, certificates of analysis, and reserving specific product lots.

If you don't find what you're looking for below, or in our FAQs, please contact us at: custservice@acciusa.com.

Frequently Asked Questions

How do I set up an account?

It is not necessary to set up an account in advance of placing your first order, however in order to expedite the ordering process and establish new credit terms we advise that you fill out a Credit Application before placing your order. When you order for the first time, we will ask for the correct billing and shipping addresses and any necessary sales tax information that we may require. Each account may have multiple shipping addresses, but only one billing address. Once an account has been set up for you, your Customer ID Number (or account number) will appear on both the Packing List and Invoice for every order. Each time you order, you will need to provide a purchase order number or credit card information.

Your company may have more than one account with us. In addition to setting up multiple accounts if necessary to meet your needs, we currently assign separate Customer ID Numbers to accounts doing business with each of our three divisions:

  • Associates of Cape Cod, Inc. (ACC)
  • Associates of Cape Cod's Contract Test Service (CTS)

Does ACC/CTS accept Credit Card Purchases?

We accept MasterCard, Visa, or American Express cards, including government cards and ProCards. We require the following information in order to process your order for payment by credit card:

  • Type of card
  • Card number
  • Expiration date of card
  • Complete name of the person to whom the card is issued

For additional questions, please contact custservice@acciusa.com

Order Information

Please provide the following information when placing your order:

  • Company Name
  • Billing Address
  • Shipping Address
  • Contact Name
  • Telephone Number
  • Fax Number
  • Purchase Order Number
  • Date Needed
  • Products to be Ordered

Method of Payment

For United States

  • Check (in US dollars) made payable to Associates of Cape Cod, Inc.
  • Wire Transfer (contact Accounts Receivable for routing information)
  • Credit Card (AMEX®, VISA®, MasterCard®).
    If payment is to be made by credit card, the following information is required:
    Type of Credit Card, Card Number, Credit Card Security Code Expiration Date of Card, Name (as it appears on the card).

Additional Information

ACC reserves the right to institute, modify or discontinue credit limits provided to customers at any time for any or no reason.

The use of credit cards for payment may incur a fee, please see our Associates of Cape Cod, Inc. Terms and Conditions for ACC's policy on credit card usage.

Click here to download a Credit Application

All orders received before credit terms have been established, will require prepayment by credit card, check or wire transfer (see Method of Payment for additional information concerning payment options). A formal quote will be prepared and faxed to the customer for approval and payment before the order is shipped.

All orders received from areas that are represented by a distributor will be forwarded to that distributor for processing.

Orders are shipped via Fed Ex or UPS. Shipping charges may be added to your invoice or charged to a collect account. Collect Shipping via UPS requires a collect account number.

All discrepancies must be reported within 48 hours of delivery. No product may be returned without prior authorization from the Customer Service or Technical Service Department.

Disclaimer

Associates of Cape Cod, Inc (ACC) warrants that the material sold meets the quality standards at the time of shipment. Under this warranty, liability is limited to replacement of the product. ACC is not liable for any consequential damages or loss.